Visa and Tours Officer at Discovery Travel & Tours Limited

Discovery Travel & Tours (DTTL) is your one stop travel shop. Our collaboration with local and international professionals and experienced partners in different industries and organizations gives us an edge in the Nigerian travel industry.

Discovery Travel & Tours was incorporated on 11th June 2002 with the passion and desire to meet your every travel need with perfection, which has inspired us to continue to discover new and better ways of serving you. Discovery Travel & Tours became IATA licensed on the 25th August 2004 and was rated as the Best Travel Agency by Etiosa East Local Govt in 2016. We have e-ticket issuing authority of all the airlines, meaning we can issue all ticket on-line from our office and send same to our client's respective e-mails. In addition to the travel and tours services, we have a unique package providing protocol services to executive clients at the Airport and transit facilities. We also design bespoke services to suit our client's needs.

We are recruiting to fill the position below:

Job Title: Visa and Tours Officer
Location: Lekki Lagos,
Employment Type: Full-time

Job Description

• Visa Processing: The Visa and Tours Officer is responsible for handling visa applications and ensuring the necessary documents are prepared accurately and submitted on time. He/She should have a good understanding of visa requirements and regulations for various countries.
• Tour Planning and Coordination: The officer will assist clients in planning and organizing their travel itineraries, including booking flights, accommodations, transportation, and activities. He/She will provide recommendations and options based on the client's preferences and budget.
• Customer Service: The officer is the main point of contact for clients and provides excellent customer service throughout the travel process. They address queries, resolve issues, and provide necessary information regarding visa applications, travel restrictions, and tour arrangements.
• Documentation and Record Keeping: The officer maintains accurate records of all visa applications, travel bookings, and client details. He/She will ensure proper documentation is completed and filed for reference and compliance purposes.
• Communication and Coordination: The officer communicates with clients, travel agents, embassies, and other relevant parties to coordinate visa processing, travel arrangements, and resolve any issues that may arise. Strong communication skills and attention to detail are essential.
• Compliance and Regulation: The Visa and Tours Officer stays updated on visa regulations, immigration policies, and travel advisories issued by different countries. They ensure compliance with all relevant laws and regulations related to visa processing and travel arrangements.
• Travel Advisory: The officer provides clients with up-to-date information on travel advisories, entry requirements, health and safety precautions, and any other relevant travel-related information.
• Sales and Revenue Generation: Depending on the agency, the officer may also be responsible for promoting travel packages, up-selling additional services, and generating revenue through tour bookings and visa processing fees.
• Research and Continuous Learning: The Visa and Tours Officer keeps abreast of industry trends, new visa regulations, and travel destinations to provide accurate and updated information to clients. He/She may conduct research on new travel destinations, attractions, and accommodations.
• Administrative Tasks: The officer may be assigned various administrative tasks, such as preparing reports, maintaining an inventory of travel brochures, updating the agency's website or social media platforms, and assisting with other office-related duties.

Requirements

• Interested candidates should possess a Bachelor's Degree or HND in relevant fields with 2 years work experience.

Other Requirements:

• Prospective applicants should reside around Lekki/Ajah region.

Application Closing Date
27th February, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in PDF format to: [email protected] using the Job Title as the subject of the mail.