Product Support Manager - Africa at RedCloud Technology

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide - and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

Our vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution. Our mission is to grow global online commerce for the world’s small businesses by removing the barriers to online trading for hundreds of millions of independent retailers and their suppliers across the world’s supply chains.

We are recruiting to fill the position below:

Job Title: Product Support Manager - Africa

Locations: Lagos
Employment Type: Full-time

Job Description

• As the Product Support Manager - Africa, you will play an integral role in achieving laid down product strategies, maintain and improve sales on the marketplace with the sales team and improve customer satisfaction, and ensure long-lasting relationships with all customers (internal and external).
• The successful candidate should have background from either of the following: E-Banking, E-Commerce background, Cluster Sales, or Regional Sales from FMCG, Fintech Sales and Strategic partnership. The successful candidate report to Head of Product – Africa.

Main Responsibilities
Work with Retail Growth Team to:

• Increase APP downloads and Adoption in Alliance with the Sales Agents
• Drive onboarding of distributors to RedPay (registration and trading)
• Increase merchant adoption of Digital Payments and Achieve 80% active ratio.
• Increase adoption of digital products MOM by AVG 10% i.e airtime top up, bill payment, lending, and VAS.
• Monitor Product adoption, Usage, and failure rates.
• Weekly/Monthly/Quarterly product performance review
• Market Insight feedback.
• Escalation and follow up on resolution of disputes raised.
• Work with Active/Dormant User report to drive re-activation and usage to reduce churn rate.
• Support Head of Product and Brands team on Live Demo presentations (Hybrid meetings)
• Work with Head of Product to schedule recurrent Product trainings for Account Managers/Distributor Partners/Sales Agent relationships.

Experience we think you'll need

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
• Demonstrated ability to communicate, present and influence all levels, including executive and C-level.
• Experience in delivering client-focused solutions.
• Excellent listening, negotiation, and presentation skills
• Deep digital understanding
• Keen attention to detail and adherence to deadlines.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online