Telemarketing Manager at VIP Express Tourism Limited

VIP Express Tourism Limited is a top international travel and tourism company offering its members high quality vacation accommodation services. VIP Express Tourism Limited focuses specifically on quality family vacations as we value the strong bond of families. By offering these quality vacation accommodation services VIP Express Tourism Limited is contributing to strengthening these bonds between families, reduce stress from the everyday rigours of life and improve longevity. Our services are designed to appeal to every generation from children to grandparents, offering a mix of rest and adventure to the whole family.

VIP Express Tourism Limited members have access to a fantastic portfolio of stunning international holiday resorts and accommodations. Not only does VIP Express Tourism Limited provide the lifestyle enrichment experience, it also provides the means to afford that lifestyle.VIP Express Tourism Limited wants you to have fun wherever you go. Whatever you consider "vacationing" to be - sunning, skiing, swimming, fishing, shopping, hiking, horseback riding, or simply relaxing -we can help you fulfil that dream. Self-catering accommodation offering you all the conveniences plus flexibility and privacy.

We are recruiting to fill the position below:

Job Title: Telemarketing Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Team Leadership: Lead and manage a team of telemarketing representatives, fostering a positive and high-performance work environment.
• Set clear sales targets, performance goals, and KPIs for the team, driving them to achieve and exceed sales objectives: Provide coaching, training, and feedback to enhance the team's selling skills and product knowledge.
• Telemarketing Strategy: Develop and execute telemarketing strategies to generate leads, drive sales, and expand our customer base.
• Analyse market trends and customer insights to identify opportunities for targeted campaigns and enhanced sales conversion.
• Campaign Management: Plan and implement telemarketing campaigns aligned with the company's sales and marketing objectives.
• Monitor campaign performance and effectiveness, making data-driven adjustments to optimize results.
• Quality Assurance: Ensure that telemarketing representatives adhere to compliance and quality standards in all customer interactions.
• Regularly review call recordings to provide constructive feedback and maintain service excellence.
• Reporting and Analysis: Track and analyse telemarketing KPIs and sales metrics to measure performance and identify areas for improvement.
• Prepare detailed reports for senior management, providing insights and recommendations for strategic decision-making.
• Lead Generation and Conversion: Collaborate with the marketing team to develop lead generation strategies and nurture leads through the sales funnel.
• Maximize lead conversion rates through effective follow-up and customer engagement.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field is preferred.
• Proven experience of 3 -5 years as a Telemarketing Manager or similar role as a call centre Manager, with a track record of achieving sales targets and managing successful telemarketing campaigns.
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• In-depth knowledge of telemarketing techniques, compliance regulations, and best practices.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Results-oriented and proactive in driving sales growth and performance improvement.

Salary

• Base Pay of N250,000 - N350,000 Monthly

Benefits:

• Comprehensive health Insurance coverage
• Opportunities for career growth and professional development.
• A dynamic and collaborative work environment with a supportive team.
• Additional payment on commissions and incentives.

Application Closing Date
10th March, 2024.

Method of Application
Interested and qualified candidates should send their Resumeand a compelling Cover Letter detailing their relevant experience and achievements to: [email protected] using the Job title as the subject of the mail.

Note: Join our team of passionate professionals and play a pivotal role in driving sales success, we look forward to welcoming the next Telemarketing Manager who will be instrumental in our continued growth and success.