Ticketing and Reservation Officer at Elders Outsourcing and Consulting Limited

Elders Outsourcing and consulting Limited is a registered agency with corporate affairs commission with the primary aim of helping micro, small and medium enterprise effectively manage her brand to an envious status.

We are recruiting to fill the position below:

Job Title: Ticketing and Reservation Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
• Making reservations: Booking airline tickets, hotel rooms, rental cars, and other travel arrangements for customers.
• Processing payments: Collecting payments from customers and issuing tickets and receipts.
• Providing travel information: Offering information on flight schedules, travel itineraries, visa requirements, and other relevant travel details.
• Maintaining records: Keeping accurate records of bookings, payments, and customer information.
• Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
• Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
• Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
• Handling cancellations and refunds: Assisting customers with cancellations, changes, and refund requests, following the appropriate procedures.
• Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.

Requirements

• Must have a minimum of Diploma in Ticketing and reservation from a reputable institution with 3-5 years of experience.
• Proven experience in ticketing operations
• Must be able to work independently and with a team
• The ideal candidate must be a self-starter.
• The candidate must be certified in reservation management Certification and IATA is an added advantage
• Must be proficient in the use of Sabre, Galileo or Amadeus
• Must have good knowledge of Admin operations
• Microsoft office proficiency especially Excel
• Candidate must be residing around Oregun, Ikeja axis.

Application Closing Date
22nd February, 2024.

How to Apply
Interested and qualified candidates should send their CV / Resume to the Human Resources Department via: [email protected] using the job title as the subject of the mail.