Shortlet Manager at a Leading Real Estate Company - Alan & Grant

Alan & Grant - Our client, a leading Real Estate company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Shortlet Manager

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Identify suitable properties for short-term rental.
• Respond to inquiries, booking requests, and guest messages promptly and professionally. Provide assistance and support to guests before, during, and after their stay.
• Set competitive rental rates based on market trends, demand, and property features. Adjust prices as needed to maximize occupancy and revenue.
• Coordinate regular maintenance tasks and cleaning services to ensure properties are well-maintained and presentable for guests. Address any issues or repairs promptly.
• Arrange seamless check-in and check-out experiences for guests, providing detailed instructions and support as needed. Coordinate key exchanges or self-check-in procedures.
• Develop marketing strategies to attract guests and increase bookings. Utilize social media, online advertising, and other channels to promote properties and special offers.
• Monitor inventory levels of essential supplies such as toiletries, linens, and kitchen essentials. Coordinate restocking to ensure guests have a comfortable stay.
• Maintain accurate records of rental income, expenses, and other financial transactions. Prepare regular reports and analyze financial data to track performance and inform decision-making.
• Solicit feedback from guests after their stay and address any concerns or issues raised. Use feedback to identify areas for improvement and enhance the guest experience.
• Stay informed about local laws, regulations, and zoning requirements related to short-term rentals. Ensure properties comply with safety standards, tax obligations, and licensing requirements.

Requirements

• Possess a First Degree
• 1 - 3 years work experience.
• Excellent level of English (spoken, written, and understanding).
• Excellent communication and customer service skills
• Remarkable eye for detail, ability to multitask and work under pressure, initiative to work on your own as well as a part of the team.
• Hospitality experience needed.
• Knowledge of health & safety compliance /regulation.
• Experience in similar roles is an added advantage.

Application Closing Date
Not Specified.