Community Manager (Telegram & Facebook) at Figorr

Figorr is a cold chain solutions provider specialising in the field of cold chain infrastructure tracking, leasing and perishable insurance distribution. At Figorr, we focus on understanding the unique challenges experienced by each of the markets we serve. Our IoT-enabled devices have enabled us to provide problem-solving products and services to clients within and outside Africa. Our major goal is to help our clients maintain the integrity of their products and reduce product waste.

We are recruiting to fill the position below:

Job Title: Community Manager (Telegram & Facebook)

Location: Nigeria
Employment Type: Contract

Job Description

• We seek Community managers to maintain and spread a positive company brand through online interactions.
• As a key part of a brand’s online presence, a community manager displays a consistent voice and tone while strengthening relationships with audiences.

Responsibilities

• Build and manage a brand’s online community.
• Interact with - and facilitate interactions between - a brand’s customer base.
• Central location or point of contact
• Book revenues/deals and liaise with internal team
• Reporting to the internal team weekly
• Promote and help run company events.
• Keep a pulse on customer sentiment.
• Maintain uniform brand voice and tone during digital customer interactions.

Day-to-Day Responsibilities:

• Monitor changes in customer sentiments with social listening and analysis tools.
• Respond to individual reviews or messages to resolve questions or complaints.
• Create social media posts to promote content for company events, ad campaigns and other marketing initiatives.
• Attend live events to connect with promising leads and spread brand awareness.

Application Closing Date
Not Specified.