Hausa Speaking Telesales Agents at Jiji Online Marketplace Limited

Jiji is the leading online marketplace in Pan-African countries, with over 200 million users from offices in 10 countries. We work every day to make sure that people have a place for safe buying and selling cars. We constantly improve the quality of service, and we always help our customers to seal deals.That's why now, to be of even more use, the company needs talented and motivated people.

We are recruiting to fill the position below:

Job Title: Hausa Speaking Telesales Agent

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

• Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services.
• We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Responsibilities

• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
• You will be responsible to maintain quality assurance standards in all calls.
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets.
• Meeting with set KPIs and KRAs in your job.

Requirements

• Fluency in Hausa language is compulsory
• Passionate about Telesales, customer service and sales
• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
• Excellent verbal and written communication skills
• Detail oriented, excellent collaborator and Team Player
• Aptitude in problem solving.

Benefits

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO and Pensions
• Regular get-togethers, team building events, and TGIF
• Great work environment and fun loving with co-workers
• Free daily lunch.

Application Closing Date
19th March, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online