Relationship Officer at Excellent Jobs

Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Yaba, Lagos
Employment Type: Full-time

Job Brief

• As a Finance House, we are looking for a Relationship Managers to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with your team members and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
• Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Job Responsibilities

• Building positive relationships with customers
• Assisting with generating new business (Risk Assets and Deposits)
• Identifying opportunities for greater profits
• Acquire new clients through developing professional relationships based on trust, empathy, credibility and ethical conduct.
• Advise clients on their personal financial needs and objectives by analyzing their financial needs and objectives, recommend suitable in-house 'off the shelf' financial solutions, and execute clients' instructions on their banking and financial transactions.
• Perform acceptance checks and on-boarding of clients in accordance with established policies and procedures.
• Perform ongoing servicing of retail/ corporate client accounts and identify any potential opportunities for extending basic banking services.
• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Promote high-quality sales and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements and Skills

• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service in the banking industry is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• 2-5 years banking experience in Credit and Marketing/ relationship management
• B.Sc / BA in Business Administration or similar field

Application Closing Date
29th February, 2024.