Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.
We are recruiting to fill the position below:
Job Title: Relationship Manager
Location: Yaba, Lagos
Employment Type: Full-time
Job Brief
- As a Finance House, we are looking for a Relationship Managers to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
- To succeed in this role, you should be an excellent communicator, able to work with your team members and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
Job Responsibilities
- Building positive relationships with customers
- Assisting with generating new business (Risk Assets and Deposits)
- Identifying opportunities for greater profits
- Acquire new clients through developing professional relationships based on trust, empathy, credibility and ethical conduct.
- Advise clients on their personal financial needs and objectives by analyzing their financial needs and objectives, recommend suitable in-house 'off the shelf' financial solutions, and execute clients' instructions on their banking and financial transactions.
- Perform acceptance checks and on-boarding of clients in accordance with established policies and procedures.
- Perform ongoing servicing of retail/ corporate client accounts and identify any potential opportunities for extending basic banking services.
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Promote high-quality sales and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Requirements and Skills
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service in the banking industry is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- 2-5 years banking experience in Credit and Marketing/ relationship management
- B.Sc / BA in Business Administration or similar field
Application Closing Date
29th February, 2024.
How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/597663/relatinship-officer-at-excellent-jobs.html