Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.
We are recruiting to fill the position below:
Job Title: Contact Center Agent (Hausa and Igbo Speaking)
Location: Yaba, Lagos
Employment Type: Full-time
Sector: Banking
Job Description
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Provide customers with needed information and support.
- Make outbound calls.
- Receive inbound calls.
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality.
- Contributes to team effort by accomplishing related results as needed.
- Utilize computer technology to handle high volume of calls.
- Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.
- Adherence to call script and call center policies.
- Compile reports.
Qualifications and Requirements
- HND / B.Sc with minimum of Lower Credit / Second Class Lower
- Not more than 28 years by the end of March 2024
- Only candidates with 0-2 years of relevant experience.
Salary
- N122,000 monthly Net plus other benefits.
Application Closing Date
28th February, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] with the subect as "Igbo or Hausa Contact Centre Agent."
https://www.hotnigerianjobs.com/hotjobs/598061/contact-center-agent-hausa-and-igbo-speaking-at-se.html