Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
We are recruiting to fill the position below:
Job Title: Service Administrator
Job ID: 202402-103612
Location: Lagos
Category: Information Technology
Description
- Roche Nigeria in Lagos is seeking a seasoned Administrator for a Service Back-Office Administration role on a 1 Year fixed term contract.
The Position
- The successful applicant will be required to assist in the clean-up, maintenance and management of spare parts, service activities, customers and instrument data.
- There will be emphasis on maintaining asset databases and generating actionable reports from time to time.
- A candidate with experience in the Diagnostics industry would have a distinct advantage.
Key Responsibilities
Instrument Life Cycle Management:
- Track and record the location and status of instruments and assets at all times
- Maintain an up-to-date record of post-sale movements of instruments including warehousing, installation, de-installation, transfers, re-installation and end-of-life management
- Provide periodic report on all aspects of the install base, including installation and de-installations, repairs, preventative maintenance, etc.
Service Team Accountability:
- Collaborate with relevant service team members, including external business partners, to ensure that up-to-date information about instruments and service activities are captured correctly and on time.
- Provide data-driven insights and prompts to in-field colleagues on trends and action points to promote timely and responsive customer service.
Information & Data Management:
- Record new instruments and customers information into the CRM, ensuring that such data are accurate and reliable.
- Update existing instrument database to reflect current realities of the install base.
- Update customer data including correct location address and contact details and ensuring correct linking of instruments to customers.
SHE & Compliance:
- Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliates.
- Participate and complete all assigned SHE training.
- Maintain confidentiality at all times regarding instrument and customer information.
Qualifications & Experience
- Candidates should possess a B.Sc / HND in relevant discipline
- At least 2 years high level administrative or experience in a similar global corporate company.
- Two years of experience in SAP/CRM especially Salesforce would be advantageous.
- Experience providing back office support to in-field colleagues will be a distinct advantage.
Skills & Abilities:
- Resource management
- Customer services and care
- Accuracy and attention to detail
- Great collaborative skills and agility
- Communication (verbal and written)
- Planning, organising and prioritising
- Self-management and maturity
- Situational responsiveness
Application Closing Date
Not Specified.
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