Client Service Officer at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage client inquiries via phone, email, online, or in person.
• Provide clients with technical assistance on products and services.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Identify potential client services concerns and facilitate proactive intervention steps.
• Recommend product improvements based on client services feedback.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.

Requirements

• Interested candidate should possess an HND / B.Sc Degree
• 2-3 years of experience in client services or a similar role.
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to resolve issues, and recommend improvements
• Excellent interpersonal and recordkeeping skills.

Salary
N100,000 - N150,000 / Month.

Application Closing Date
Not Specified.