Purple Pulp - Our Client, an online beauty retailer that provides one-stop shopping destination for mass and prestige beauty products, is seeking the services of a highly competent Marketing/Customer Service Representative to join the growing team as:
Job Title: Marketing/Customer Service Representative
Location: Lagos
Role Description
The ideal candidate must be ready to; provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner; create marketing plan with the goal of increasing product awareness and increasing sales and profits; initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Job Responsibilities
- Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Resolves product or service issues by clarifying the customer's complaint; selecting the best solution; expediting correction or adjustment; and following up to ensure resolution.
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Facilitates the collection of competitor information in order to monitor business trends and opportunities.
- Keeps weekly records of Suppliers and Monitor Inventory Level.
- Provides information to customers in response to inquiries about products and services.
- Conducts follow up phone calls to survey respondents who have concerns or questions.
- Advises internal staff of advertisements and campaigns that affect customer retention.
- Maintains detailed call activity reports and provides weekly activity/statistical summary reports to the management.
- Co-ordinates the organization's involvement in internal and external trade shows.
- Creates Marketing Posts on all social media accounts (Facebook, Instagram, Twitter, Blog)
Requirements/Qualifications
- Minimum of OND Certificate.
- Preferably Female (between 23-28 years).
- At least 2 years progressive customer service or direct marketing experience.
- Excellent verbal and written communications, networking, and interpersonal skills.
- Generally IT savvy- expertise in the use of Social Media; proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Must live around Lekki-Ajah area of Lagos.
Application Closing Date
17th July, 2015
How to Apply
Interested and qualified candidates should forward their updated CV's to:
[email protected]
Or
Click here to apply online