Account Manager at Propertypro.ng

PropertyPro Africa Group is a prominent real estate technology platform specializing in digital property advertising, with a strong presence in West Africa. Based in Nigeria, the company currently operates in Nigeria, Kenya, Zimbabwe, and Uganda, offering real estate portals in these regions.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Lagos
Employment Type: Full-time

Job Description

• As the Account Manager, you will act as the main point of contact for assigned agent accounts.
• Build and maintain strong, long-lasting relationships with clients.
• Understand clients' needs and objectives, and provide tailored solutions to meet their requirements.
• Proactively engage with clients to identify opportunities for upselling and cross-selling additional services.
• You will also manage the subscription process for new and existing agent accounts.
• Guide clients through the subscription options available and assist in selecting the most suitable package.
• Ensure timely renewal of subscriptions and handle any billing-related inquiries.
• You will facilitate training and onboarding process for new clients, ensuring they are fully equipped to maximize the benefits of our platform.
• Provide training and support to clients on how to use our platform effectively, including features, tools, and best practices.
• As a client support, you will act as a trusted advisor to clients, addressing any questions, concerns, or issues they may have.
• Escalate technical or operational issues to the appropriate internal teams for resolution.
• Maintain a high level of responsiveness and professionalism in all client interactions.
• You will also be involved in the retention and growth of client to ensure satisfaction and engagement levels, taking proactive steps to address any areas of concern.
• Identify opportunities for account expansion and revenue growth within assigned client accounts.
• Collaborate with the sales team to develop strategies for retaining existing clients and acquiring new business.

Application Closing Date
1st April, 2024.