Retention Specialist at Quidax

Quidax is an African focused cryptocurrency exchange. We enable customers to buy/sell Bitcoin and other cryptocurrencies (Ethereum, USDT and Litecoin) with Naira. Our vision, which is at the core of what we do every day at Quidax, is to build a world where sending money and value around the globe is as easy as sending a text message. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.

We are recruiting to fill the position below:

Job Title: Retention Specialist

Location: Lagos
Employment Type: Full-time

What you'll be doing

• As a retention specialist at Quidax, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success

What your day-to-day looks like

• Leading ongoing communication and accountability for client satisfaction.
• Communicate client needs to the relevant department and meet objectives and deadlines.
• Prepare weekly activity and forecast reports
• Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling.
• Design a customer outreach strategy that includes methods to save active & in-active customers while maintaining a positive rapport.
• Identify and resolve issues that would hinder customers from trading or utilizing the Quidax app.

What you need to have

• Minimum of 2 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
• Fluent English and excellent writing skills is a must
• Strong process management, and negotiation skills.
• Sound knowledge in MS Excel, databases, Google Analytics, etc.

Application Closing Date
Not Specified.