Female Customer Service Officer (Hausa) at Leam Consulting

LEAM Consulting - Our client in the Agro Allied sector is recruiting to fill the position below:

Job Title: Female Customer Service Officer (Hausa)

Location: Moniya-Ibadan, Oyo
Employment Type: Full-time

Job Brief

• We need experienced female that can speak Hausa fluently to handle our customer service, Inter relating with customers.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements / Qualifications

• HND, B.Sc in Marketing, Public Administration, Mass Communication or Business Administration
• Maximum of 3-5 years working experience
• Applicant must be able to speak Hausa, English and Yoruba fluently.
• Excellent communication skill
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters

Other requirements:

• Marital status: Single/Married
• Age range :25- 40years

Application Closing Date
15th March, 2024.