Remittance Operations Specialist at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Remittance Operations Specialist

Location: Lagos
Employment Type: Full-time

Job Description

• The successful candidate will oversee the efficient processing of remittance transactions, ensuring accuracy, compliance, and timely delivery of funds.
• This role involves working closely with various internal teams, external vendors, and customers to facilitate seamless remittance operations.

Responsibilities

• Collaborate with the project team to ensure the timely and successful launch of the remittance application for transfers from the United Kingdom to Nigeria.
• Assist in coordinating various operational aspects of the remittance application launch, including but not limited to regulatory compliance, banking partnerships, and customer onboarding processes.
• Liaise with internal stakeholders such as IT, Compliance, and Customer Service departments to address any technical or operational challenges encountered during the rollout process.
• Conduct market research and analysis to identify potential opportunities and challenges in the remittance industry, particularly in the Nigeria-UK corridor.
• Provide ongoing support to customers and address any inquiries or issues related to the remittance application.
• Assist in developing training materials and conducting training sessions for internal staff on the features and functionalities of the remittance application.

Qualifications

• Prior experience working in the International Money Transfer Operator (IMTO) sector in Nigeria is highly preferred.
• Strong understanding of regulatory requirements and compliance standards governing the remittance industry in Nigeria.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Proven organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.

Application Closing Date
Not Specified.