Customer Support Officer at Bedrock Residencies

Bedrock Residencies is a luxury restaurant with exquisite cuisine, elegant ambiance, and impeccable service. Nestled in the heart of Ikeja. Our restaurant offers a unique dining experience that delights the senses and leaves a lasting impression on our discerning guests.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Respond to customer inquiries via phone, email, and live chat in a courteous and efficient manner.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers by utilizing company resources and knowledge base.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Continuously identify opportunities for process improvement and provide feedback to management.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Adhere to company policies and procedures while maintaining confidentiality of customer information

Requirements

• Proven experience in a similar role.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Strong problem solving and attention to detail.
• Ability to multitask.
• Flexibility to work evenings, weekends, and holidays.

Application Closing Date
7th March, 2024.