Customer Success Officer at Mac Center

Mac Center is the home to the first US trained Apple Certified Macintosh Technician in Nigeria. We offer unparalleled service, sales and repair for all range of Apple products. For moments like this, Mac Center Nigeria has you covered. We will ensure you get your Apple product back as new, by utilizing any of our repair options.

We are recruiting to fill the position below:

Job Title: Customer Success Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Build and maintain strong relationships with customers, ensuring a positive experience throughout the sales and repair process.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Proactively engage with customers to understand their needs and preferences.
• Assist customers in selecting the rightproducts based on their requirements.
• Provide information about product features, specifications, and pricing.
• Coordinate and schedulerepair services, ensuring efficient and timely completion.
• Keep customers informed about the repair process, estimated timelines, and any potential delays.
• Act as a liaison between customers and the repair team to ensure smooth communication.
• Conduct follow-up with customers post-repair to ensure satisfaction and address any post-service concerns.
• Implement and manage customer feedback mechanisms to gather insights on customer satisfaction.
• Identify opportunities for upselling or cross-selling additional products or services.

Requirements

• Proven experience in customer service, preferably in the technology or mobile device industry.
• Strong communication and interpersonal skills.
• Knowledge of iPhone products and features.
• Ability to handle challenging customer situations with empathy and professionalism.
• Detail-oriented with excellent organizational and multitasking abilities.
• Familiarity with CRM software and tools.
• Sales experience is a plus.

Application Closing Date
28th March, 2024.