Operations Manager (Hospitality) at UHR Consult Limited

UHR Consult is an HR advisory and talent acquisition firm with expert consultants and headhunters who are fully into the business of HR Advisory, researching, headhunting, and attracting the best fit for their clients.

We are recruiting to fill the position below:

Job Title: Operations Manager (Hospitality)

Location: Abuja (FCT)

Job Description

• The Operations Manager will be responsible for ensuring the smooth and efficient functioning of all departments within the organization. This role requires a strategic thinker with excellent leadership skills, a keen eye for detail, and a passion for delivering exceptional guest experiences. The Operations Manager will work closely with department heads to uphold the highest standards of quality, service, and professionalism.

Responsibilities

• Oversee the day-to-day operations of all departments within the organization.
• Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.
• Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.
• Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.
• Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.
• Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.
• Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.
• Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.
• Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of industry regulations and compliance standards.
• Familiarity with point-of-sale systems and other relevant technology.
• Exceptional problem-solving and decision-making skills.

Application Closing Date
31st March, 2024.