Graduate Intern - IT Support at Netcom Africa Limited

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

Job Title: Graduate Intern - IT Support

Location: Lagos

Responsibilities

• Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
• In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic knowledge on servers, cloud computing & security
• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Knowledge of ticketing system, Service Level Agreement, key performance indicators
• Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.

Requirements

• A recent graduate with a Bachelor's degree in Computer science or a related field.
• Strong desire to learn and a genuine interest in telecommunications.
• Excellent problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Self-motivated with a strong commitment to professional growth.

Application Closing Date
10th March, 2024.