Client Relationship Officer at People Capacity Management

People Capacity Management is a human resources and management consulting firm located in Lagos, Nigeria. We provide services, expertise and resources to both the private and public sectors through our deep knowledge of issues specific to industries and sectors.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Lagos

Responsibilities

• Manage and nurture client relationships to maximize client satisfaction and loyalty.
• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
• Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
• Collaborate with internal teams to deliver exceptional service and exceed client expectations.
• Identify opportunities for upselling and cross-selling products or services to existing clients.
• Develop and implement strategies to retain and expand client accounts.

Specification

• Must have a BSc / BA Degree in Customer Relations or relevant course.
• Must have a minimum of 5-8 years’ client management experience.
• Must have relevant professional certifications.
• Should reside in Lagos
• Must look professional and presentable.

Application Closing Date
31st March, 2024.