Customer Support Officer at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lagos

Job Responsibilities

• Address customer inquiries, reservations, and walk-ins with courtesy and efficiency
• Greet customers warmly and provide a positive first impression.
• Assist customers with billing inquiries and payment processing
• Monitor and maintain cleanliness in customer areas, including tables and restrooms
• Suggest additional menu items or specials to enhance the customer experience
• Promote add-ons or promotions to increase sales
• Develop creative materials for marketing campaigns
• Coordinate and oversee food photoshoots for promotional materials and social media
• Develop creative content for social media platforms.
• Conceptualize and plan creative events within the restaurant space
• Work closely with chefs to visually enhance the presentation of dishes
• Conduct research on various topics, gather data and compile results

Requirements

• Bachelor's Degree in Mass Communication, Marketing or a related field.
• Minimum of 3 years of experience in the food industry as a customer care representative
• Time Management
• Effective communication skill
• Tech Savvy
• Proximity to location is an advantage.

Application Closing Date
30th March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Customer Support Officer" as the subject of the mail.