PayTech works with payment businesses to help them address the challenges of increased regulation, heightened competition, a more complex ecosystem and ever-greater levels of consumer expectation. We have a global network of payments consultants who use their expertise to achieve the extraordinary
We are recruiting to fill the position below:
Job Title: Chargebacks Support Personnel
Location: Lagos
Job Type: Contract
Term: 12 months
Budget: TBD
Project scope: Chargeback / Dispute management specialist for Issuing and Acquiring Bank
Primary Role
- Facilitate knowledge transfer of all the Chargeback/Dispute activities associated with Issuer and Acquirer related functions for Client Nigeria
- Offer Disputes and Chargebacks input for Client to design their Chargebacks processes
- Provide input to training material to be collated and produced by Client Learning and Development Teams
- Support with project management activities related to Chargeback/Dispute processes design
- Provide guidance on how to access and implement upcoming Mastercard Mandates
- Provide guidance on how to change manage new compliance releases.
Exclusion:
- Training material and Processes will need to be writted and designed by Client process team or L&D Team.
- Target Operating Model Design for Chargebacks is not included and will be a separate project.
Secondary Role:
- Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
- Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
- Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
- Communicate project progress and risks to stakeholders, including senior management
- Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
- Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client
Requirements, Experience and Skills
- Bachelor's Degree in a related field (e.g., Business, Technology)
- 7+ years of experience in Issuing and Acquiring Chargeback operations of a bank/fintech
- Extensive experience working on payment product/processes in SSA region
- Knowledge of both Mastercard and VISA chargeback activities
- Ability to train and create training materials for chargeback activities
- Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
- Strong problem-solving & analytical skills, with the ability to identify & manage project risks
- Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/603158/chargebacks-support-personnel-at-paytech-group.html