Know Your Customer (KYC) Agent at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited - Our client, a leader in the Telecommunication industry, is recruiting to fill the position below:

Job Title: Know Your Customer (KYC) Agent

Location: Opebi, Ikeja - Lagos
Employment Type: Full-time

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• Candidates should possess an NCE, OND, HND / Bachelor's Degree in any field of study.
• Candidate must be within the age bracket 20 - 35years
• Relevant experience (0 – 4years) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Salary
N60,000 - N65,000 / Month.

Application Closing Date
30th April, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online