Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 121 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations.
We are recruiting to fill the position below:
Job Title: Customer Service Representative / Hostess
Locations: Abuja (FCT) & Eti Osa - Lagos
Employment Type: Full-time
Job Description
- Welcome and greet guests in a warm and friendly manner, and seat them at their tables.
- Respond to Online leads timely and professionally, take orders, process bills, confirm transfers and ensure orders are well processed for pickup or delivery.
- Take orders from guests and ensure that they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store or coffee roastery.
- Provide dine-in guests and online customers with information about menu items, specials, and promotions.
- Respond to dine-in guest and online customer inquiries, complaints, and feedback in a professional and courteous manner.
- Process payments using the restaurant’s POS system and handle cash and credit card transactions.
- Accurately record customer demographics, sales orders, or other information digitally or in written form.
- Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
- Assist in setting up and breaking down the restaurant before and after service.
- Perform other duties as assigned by management.
Requirements
- First Degree (B.Sc / HND) in a relevant field
- Experience: 1 to 3 years of post NYSC relevant experience.
Skills Required:
- Exceptional organization and planning skills with the ability to effectively manage and follow work plans
- Excellent verbal and written communication skills
- Strong attention to detail
- Demonstrates professionalism, honesty, reliability, and a sense of responsibility
- Good time management skills and ability to thrive in a fast-paced environment
- Proficiency in MS Office, particularly MS Excel and Word
- Ability to multitask effectively.
Application Closing Date
19th March, 2024.
https://www.hotnigerianjobs.com/hotjobs/603480/customer-service-representative-hostess-at-mai-sha.html