The Candid Solutions is company that offers consulting services to businesses where we help small businesses achieve their goals by streamlining their activities in a number of business areas,including management, operations and human resources. Our HR service helps Clients to recruit the best candidates for their business.
We are recruiting to fill the position below:
Job Title: Quality Control / Customer Service Officer (Fashion)
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- We are seeking a meticulous and detail-oriented Quality Control Specialist to join our team.
- The successful candidate will be responsible for ensuring that our products meet quality standards and regulatory requirements before they are released to customers.
- The ideal candidate will have a strong understanding of quality control processes, excellent analytical skills, great customer service skills and the ability to work effectively in a fast-paced environment.
Responsibilities
- Follow up with customers and find out if they’ve received their package.
- Work closely with the logistics team and follow up with deliveries, and all issues concerning delivery.
- Identify and report any deviations from quality standards or production specifications to appropriate personnel for corrective action.
- Collaborate with production teams to address quality issues and implement corrective and preventive measures to improve product quality and reliability.
- Monitor and enforce compliance with quality control procedures, regulatory requirements, and industry standards.
- Assist in the development and implementation of quality control policies, procedures, and best practices to enhance operational efficiency and effectiveness.
- Resolve every customer’s complaints regarding their orders.
- Serve as the primary point of contact for resolving customer issues related to product quality or satisfaction, particularly with dresses.
Requirements
- High School Degree; Further qualifications will be a plus.
- 1 - 3 years relevant wok experience.
- Proven experience in quality control or quality assurance roles, preferably in the fashion industry.
- Strong knowledge of quality control principles, practices, and methodologies.
- Excellent customer service skills.
- Excellent attention to detail and accuracy in performing inspections, tests, and data analysis.
- Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively.
- Ability to work independently with minimal supervision and collaborate effectively in a team environment.
- Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.
Application Closing Date
28th March, 2024.
https://www.hotnigerianjobs.com/hotjobs/604108/quality-control-officer-customer-service-fashion-a.html