General Manager at Atelier Boutique Hotel

Atelier is an upscale boutique hotel located in the residential district of Asokoro, Abuja. Our hotel seeks to meet the needs of the modern traveller while providing a uniquely luxurious and curated sensory experience to surprise and delight you.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Abuja
Employment type: Full time
Work Hours: 7 days with 2 days off in a week

Responsibilities

• Responsible for supervising the activities of all the departments and sets clear objectives.
• Plans activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyses and interpret financial information and monitor sales profits.
• Develop and implement an intuitive and effective marketing strategy to promote Peniel’s services.
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Inspects facilities regularly and enforce strict compliance with health and safety standards.
• Hold regular briefings and meetings with all departmental managers.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Ensure full compliance to Peniel’s operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for rooms division, Food &Beverage, Admin & General, on target and accurate.
• Maximizing apartment yield and the revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Provide effective leadership to the  team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Overseeing and managing all departments and working closely with department heads on a daily basis
• Other duties as assigned.

Education & Training

• Minimum of a B.Sc in Tourism, Business Administration or other related courses.

Knowledge & Experience:

• About 15 - 20 years in the hospitality industry, and about 5-10years of experience as a General Manager or other related managerial positions

Skills & Abilities:

• Proven experience with clear track record of managing a hotel/service apartment.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Should possess an outstanding leadership skill and pays a great attention to details.
•  Working knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and Marketing.
• Excellent organizational and time management skills.

Benefits
NHIS.

Application Closing Date
31st March, 2024.