E. Ekesons & Bros. Nigeria Limited operates bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service.
We are recruiting to fill the position below:
Job Title: Customer Services Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- SSCE, OND
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Application Closing Date
28th March, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/605717/customer-services-representative-at-e-ekesons-bros.html