Customer Service Executive at Magic Washer Dry Cleaning and Laundry Services

Magic Washer Dry Cleaning and Laundry Service is committed to professionals with experience in cleaning and laundry, ironing, stitching, and stain removal services. Elevating your wardrobe with premium services. We can handle the dirty work while you focus on looking sharp.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

• Receive calls and messages for inquiries and pick-up requests (bookings and inquiries)
• Replies to messages and calls for bookings and pick-ups.
• Manages the bookings through different applications, WhatsApp, emails, and toll-free.
• Send bookings to the group chat and assign them to the driver designated in the area.
• Coordinates the pick-ups and deliveries.
• Provide first-hand information to customers during inquiries and closing.
• Sort laundry depending on the type of request of the customer and inform operations to do so.
• Submits daily booking report to manager and Director.
• Sends thank you messages to customers.
• Pitch for sales when doing a callback.
• Confirm damages with the customers.
• Keeps records of customer's laundry accounts and details.
• Closes sales from inquire

Requirements

• Preferred - Female
• Preferred Location: Berger, Olowora, Isheri or Ketu.

Application Closing Date
31st March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.