Novatel Hotel - Located within the well-established Lekki, Novatel is a leading hotel in Nigeria. We offer excellent service, unmatched facilities and unbeatable prices to make your stay a memorable one! Novatel is a World Class Executive Hotel in Lagos, Nigeria. The hotel has 284 World Class Executive Bedrooms equipped with the best customer-friendly facilities located in the heart of Lekki, Lagos. Its the best place to be if you need to relax and pamper yourself while on a business trip or holiday
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Port Harcourt, Rivers
Job type: Full time
Job Description
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Associate's or Bachelor's Degree in a related field.
- Prior experience as a receptionist or in a related field.
- Consistent, professional dress, and manner.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/606683/front-desk-officer-at-novatel-hotel.html