Network Surveillance Specialist (NSS) at IPI Power Tech Nigeria Limited

IPI Power Tech Nigeria Limited is a member of the IPT PowerTech group of companies that delivers specialized solutions to the power, industrial and telecom sectors in Africa, the Middle East and neighboring countries. Since our inception in 1993, we have grown into a leading power solutions company, combining power expertise with telecom infrastructure specialization.

We are recruiting to fill the position below:

Job Title: Network Surveillance Specialist (NSS)

Location: Lagos
Job Type: Full Time

Purpose of the Job (Brief)

• To perform NOC shift supervision functions of passive infrastructure network surveillance/monitoring escalation and reporting to ensure target KPIs for infrastructure availability are met and maintained.

Essential Functions

• Ensuring that end-to-end shift operations and handovers are effectively conducted
• Providing timely response and records of all incidents, outages and performance alerts
• Categorizing and escalating issues to the appropriate teams for resolution
• Documenting all actions, outages, service reports, access and maintenance reference codes in accordance with Standard Operating Procedures
• Updating customers and third-party services providers on remediation status and service plans for outages and other issues
• Monitor the network using network management, CMS & ICTOM to capture site on battery and escalate to IPI operation.
• Open and update trouble tickets on affectli and assign for closure with proper root cause and analysis/resolution.
• 24/7 network monitoring and incident management of all passive element on the network and to ensure that all sites equipment’s are in good condition.
• Documenting all trouble tickets generated by team for follow-up action
• Collating and reviewing performance reports for trends analysis and projections on future occurrences
• Understudying NOC Manager and acquiring management skills necessary to manage NOC activities in the absence of the NOC Manager.
• Providing leadership and training support to NOC team.
• Carrying out other duties as assigned.

Requirements
Educational Level:

• At least Higher Diploma in Electrical / Telecommunications / Computer Systems Engineering or Information Technology from a recognized institution.

Working Experience:

• 3-4 years’ experience in similar role in telecom sector.
• Experience in NOC operations and handling will be an added advantage.
• Experience in service deliver and support process handling will be an added advantage.

Qualifications / Skills / Abilities:

• Leadership and supervisory training
• Should be a very good team player
• Self-motivated and resilient
• Good people management skills
• Ability and willingness to work shift hours (day and night shifts)
• Good decision making skills
• Should demonstrate incident ad problem resolution skills
• Good organizational skills
• Very good written and verbal communication skills
• Ability to work without supervision

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.