Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: IT Support Executive
Location: Ota, Ogun
Employment Type: Full-time
Job Description
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems,
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings, and permissions to fix computer issues
- Generating signs for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests, and updating tickets as needed
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding promptly to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
- Responsibilities include:
- Attending user sites when required, the mixture of remote & onsite support.
- Installing, configuration & updating of desktop applications
- Responding to tickets/requests from users
- Supporting Microsoft Office 365 suite & Windows
- Escalation of issues to the next level of support
Requirements
- B.Sc / HND in Computer Science, Electronic Engineering, Engineering Physics or Allied disciplines.
- 7- 10 working experience as an IT Support in a Manufacturing Company.
- Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
- Should have IT experience in installation & configuration of any OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing assets, biometrics handling, etc.
- Professional certification will be an added advantage.
Application Closing Date
Not Specfied.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "IT Support Executive" as the subject of the mail.
Note: Only qualified candidate will be contacted.
https://www.hotnigerianjobs.com/hotjobs/607330/it-support-executive-at-ascentech-services-limited.html