Sales Representative / Customer Care Representative at Radah Integrated Services

Radah Integrated Services is a Consulting company focused on Business Structuring, Contract Management, Staff Management and Recruitment.

We are recruiting to fill the position below:

Job Title: Sales Representative / Customer Care Representative

Location: Alaba, Ojo - Lagos
Employment Type: Full-time
Job Field: Sales of electrical supplies
Employment type: Full time
Working Days and Time: Monday to Saturday 8am-5pm

Job Overview

• As a Sales Representative/Customer Care Representative, you will play a crucial role in driving sales and fostering positive relationships with our customers.
• This position requires a proactive and customer-focused individual who is passionate about providing solutions and exceeding customer expectations.

Job Description

• Actively seek out and engage prospective customers to promote our range of wires and cables.
• Provide product information, pricing, and quotations to customers in a clear and professional manner.
• Build and maintain strong relationships with existing customers, addressing any inquiries or concerns promptly and effectively.
• Reach out to previous clients from our customer base to encourage return sales.
• Collaborate with the digital marketer to achieve sales targets and objectives.
• Assist in the processing of orders, receipts , invoices and ensuring accuracy and timely delivery to customers.
• Follow up on sales leads and inquiries to maximize conversion and customer satisfaction.
• Handle customer complaints and escalations with empathy and professionalism, striving for resolution and customer retention.
• Maintain accurate records of customer interactions and sales activities using CRM software.
• Stay updated on industry trends, product knowledge, and competitor offerings to provide informed recommendations to customers.

Requirements

• Minimum of a High School Diploma; additional qualifications in sales or customer service will be considered a plus.
• Experience: At least 1 year
• Proven experience in sales or customer service roles, preferably in the electrical or construction industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong negotiation and persuasion skills, with a focus on closing sales and achieving targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office applications and familiarity with CRM software is an advantage.
• Must be based in Ojo, Lagos, Nigeria, with knowledge of the local market and customer preferences.

Salary
N50,000 / Month

Application Closing Date
15th April, 2024.