Ciuci (pronounced see-u-see) Consulting, established in 2007, is a global operations management firm specializing in the optimization of business operations through innovative strategies and consumer intelligence with a focus on socio-economic impact.
We are recruiting to fill the position below:
Job Title: Contact Centre Agent / Supervisor
Locations: Asaba, Delta and Owerri, Imo
Employment Type: Full-time
Responsibilities
- Receive incoming calls, emails, or online inquiries from patients and their families, providing information on appointments, medical procedures, and general inquiries related to the hospital's services.
- Schedule and confirm patient appointments, surgeries, and consultations while coordinating with various departments to ensure accurate scheduling.
- Verify and update patient insurance information, explaining coverage details and assisting with any pre-authorization requirements.
- Assist patients in obtaining medical records, test results, and other relevant information in compliance with privacy and confidentiality regulations.
- Provide basic health information, medication instructions, and post-procedure care guidelines to patients as directed by healthcare professionals.
- Route calls to the appropriate medical staff or departments, escalating urgent matters to nursing or emergency services as needed.
- Address patient inquiries regarding billing, payment plans, and financial assistance programs, providing clear and accurate information.
- Assist non-English-speaking patients by providing language interpretation services or coordinating interpreter services as necessary.
- Ensure accurate documentation of patient interactions, follow established protocols, and contribute to maintaining high-quality service standards.
- Monitor and strive to enhance patient satisfaction by addressing concerns, collecting feedback, and promoting a positive patient experience.
- Stay updated on hospital services, policies, and procedures through ongoing training, and contribute to training programs for new contact center agents.
Qualifications
- Must have at least 3 years experience on the role
- Must have excellent customer relation skills
- Good communication/presentation skills (both oral and written)
- Ability to communicate effectively in both oral and written English language
- Must be a team player, able to build and maintain effective.
Application Closing Date
17th April, 2024.
https://www.hotnigerianjobs.com/hotjobs/609411/contact-centre-agent-supervisor-at-ciuci-consultin.html