Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.
We are recruiting to fill the position below:
Job Title: KYC (Know Your Customer) Officer
Location: Opebi, Ikeja - Lagos
Employment Type: Full-time
Responsibilities
- Update customers details
- Make outbound calls.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Accurately update NIN of customers
- Identify and process customers data
- Follow up on inconsistent data, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- Candidates should possess an SSCE, NCE, OND, HND, B.Sc, / B.Ed qualification
- Candidate must be within the age bracket 18 - 35years
- Relevant experience (0 – 4year) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Must reside in Ikeja or its environs.
Application Closing Date
30th April, 2024.
https://www.hotnigerianjobs.com/hotjobs/609650/kyc-know-your-customer-officer-at-outcess-solution.html