WorkSpace Global Consulting, the recruitment platform for MasterMindsHRSG, is urgently recruiting to fill the role below:
Job Title: Client Service Director
Location: Lagos
Job Description
- The Client Services Director oversees and leads the Client Development team for an award winning Affiliate agency.
- The Client Development Team who develop the client strategy, hold the relationships and deliver the client objectives.
Key Responsibilities
- Driving client service excellence through the entire Client Development team and delighting clients
- Supporting the Account Management Team in the delivery of their objectives
- Demonstrate model behavior and lead teams to develop client specific strategies and associated tactics to drive client value
- Effectively address client satisfaction, renewal and escalation issues until resolved
- Develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives
- Maximize revenue from each client and ensure clients are retained
- Identify cross-sell and up-sell opportunities across the current client base and bring new business opportunities to the business through your extended external network
- Ensuring that the team is continually developing its market, innovation and expert knowledge
- Acting as a lead in providing an integrated approach across Affiliate, ensuring that client needs are communicated effectively to all internal resources
- Creating a great place for people to work that is the desired place to work for all the best account people in the industry
- Manage the financial budget and hiring plans for the Client Development Team
- Acquire, develop and retain talent; demonstrate a track record of developing services leadership
- Provide strong & relevant account management coaching in the field of play
- Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.
Professional Requirements
The ideal Client Services Director has successfully led an account management, consulting and/or marketing team to high client satisfaction and measureable client ROI, and has been in customer-facing roles (e.g. customer service, account management, consulting, service industry, etc.).
This person will also have extensive Advertising business experience, and meet most or all of the following requirements:
- 10 or more years of professional experience.
- Bachelor's or Master's Degree in a relevant field of study.
- Proven senior level of relationship building.
- Strong leadership experience managing a team of 25+ people; hands-on management & coaching.
- Track record of developing services and/or account management leadership.
- Show true passion about servicing our clients on a daily basis.
- A strong 360 degree marketing practitioner with a focus on results, continuous improvement and innovation.
- Understands the digital communications landscape alongside the broader commercial landscape and should be able to consider client and agency issues at a strategic level.
- An impressive track record in managing senior clients at blue chip businesses.
- Real commercial orientation and strong strategic awareness.
- A credible client background with solid marketing and advertising credentials.
- Knowledge of e-commerce, web technology and online marketing concepts, industry trends, etc.
Personal Requirements
- Exceptional client management and communication skills
- Proven people and team management experience
- Strong analytical background and knowledge of statistical analysis methods
- Strong presentation and/or public speaking skills, outstanding written communication skills
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Strong attention to detail, highly organized and focused on work quality.
Application Closing Date
1st July, 2015.
Method of Application
Qualified and interested candidates should send their CV's to:
[email protected]
Note: Please, do not apply if you have no experience stated above.