Head, Experience Centre at a Leading Multinational Company

We are a leading Multinational Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching a Customer Experience Centre in Lagos. The Centre will bring the latest and greatest of ICT innovations that power the digital world to customers.

The Experience Centre is designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about the Company's current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.

We are recruiting to fill the position below:

Job Title: Head, Experience Centre

Ref: HEC
Location: Nigeria

Key Responsibilities

• Responsible for generating unique business plans, designs and strategies for meeting marketing objectives.
• Responsible for all the operational and strategic escalations affecting the delivery of objectives.
• Manage the overall Business of the Experience Centre.
• Reinforce brand presence by actively driving the innovative perception of the brand.
• Active development of approaches regarding products and services in accordance with best global practice.
• Maintain excellent relationships with partners' vendors and customers.
• Responsible for dashboard reporting to the management.
• Increase customer's satisfaction, loyalty and advocacy to nurture excellent customer relationships.
• Responsible for team's knowledge development as required to keep abreast of new technologies.

Qualifications, Experience and Skills

• A Degree in Electrical/Electronic or Telecommunications Engineering is preferred.
• MBA or professional qualification will be an added advantage.
• Minimum of 15 years' experience in Senior Commercial and Technology role in Telecommunications or FMCG of a Blue Chip Company.
• Skilled at negotiating and influencing decision makers.
• Prior track record of coordinating various units within a business to deliver excellent first class service.
• Good knowledge of business and product development.
• Excellent analytical and presentation skills.

Application Closing Date
22nd April, 2024.

How to Apply
Interested and qualified candidates should should send their Resume, possibly with a scanned Passport Photograph to: [email protected] using Job reference as the subject of the email.