Customer Service Manager at a Leading Multinational Company

We are a leading Multinational Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching a Customer Experience Centre in Lagos. The Centre will bring the latest and greatest of ICT innovations that power the digital world to customers.

The Experience Centre is designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about the Company's current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Ref: SM
Location: Nigeria

Key Responsibilities

• Dashboard reporting to the business and stakeholders.
• Coordinate with other departments to address technical issues and ensure timely resolution of customer complaints.
• Support the Head of Service Management to ensure first class customer service operations.
• Manage customer interaction to meet or exceed customer expectations. Analyze performance metrics to drive continuous improvement of service standards.
• Taylor customer service operations to meet customer needs / enquiries in other to avoid churn.
• Cross sell and off sell all products and services.
• Manage the performance of a team of customer service professionals for optimum service delivery.

Qualifications, Experience and Skills

• Minimum of a First Degree in Commercial, Business Administration, Economics, or other related fields.
• Possession of MBA certification would be an added advantage.
• Minimum of 8 years' experience in service management and customer service.
• Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

Application Closing Date
22nd April, 2024.

How to Apply
Interested and qualified candidates should should send their Resume, possibly with a scanned Passport Photograph to: [email protected] using Job reference as the subject of the email.