Claims Coordinator at a Leading Insurance Broker - Deloitte Nigeria

Deloitte Nigeria - Our client, one of the leading Insurance Brokers in Nigeria, is recruiting suitably qualified candidates to fill the position below:

Job Title: Claims Coordinator

Location: Lagos
Employment Type: Full-time

Job Summary

• Our client is actively looking for a highly qualified candidate to join their team. We currently have an opening for the position of Claims Coordinator
• The ideal candidate will be charged with the responsibility of coordinating the claims activities of the Company. Specifically, he/she will oversee claims handled by the Company, with a particular focus on major, complex, and important claims. Set up the office of the Claims Coordinator, with its immediate and long-term goals and objectives in the Company.
• He/she will be responsible for developing and implementing the company’s claims service delivery strategy.

Core Responsibilities

• Provide oversight for the internal adjustments of all major, complex, or important claims (in conjunction with, and for the particular account handling Unit concerned).
• Review in detail the reports of Adjusters, Engineers, etc. and make appropriate recommendations to management and the handling unit.
• Undertake a detailed review of claims adjustments and settlement offers received from insurers and adjusters vis a vis his (Claims Coordinator’s) internal adjustment to ascertain equity and fairness for the client.
• Monitor the progress of claims and follow through to settlement.
• Set up and administer a digitalized claim monitoring and tracking system to be used internally and externally.
• Ensure the customer receives excellent customer experience on every claim, in keeping with the company Vision.
• Red-flag any claim requiring red-flagging under the Company’s laid down Claims Red Flag Protocol, keeping the client fully and timely in the loop to manage their expectations.
• Review files of settled claims (that qualify for his/her review), to ascertain that the handling and processing conformed to agreed standards to the reasonable satisfaction of clients.
• Construct Case Studies of all major and complex claims processed and settled for clients as well as claims declined, giving full details in the case of declinature

Requirements

• A minimum of Bachelor's Degree in Social Science, Arts, Law or any related field.
• Minimum of 7 years cognate experience from a reputable Insurance broking firm.
• Associate membership of the CIIN Nigeria or CII London will be an added advantage
• Practical demonstration of ability to lead engagements and client relationship management is desirable.
• Good knowledge and experience in major classes of insurance and products.

Application Closing Date
Not Specified.