Deloitte Nigeria - Our client, one of the leading Insurance Brokers in Nigeria, is recruiting suitably qualified candidates to fill the position below:
Job Title: Claims Coordinator
Location: Lagos
Employment Type: Full-time
Job Summary
- Our client is actively looking for a highly qualified candidate to join their team. We currently have an opening for the position of Claims Coordinator
- The ideal candidate will be charged with the responsibility of coordinating the claims activities of the Company. Specifically, he/she will oversee claims handled by the Company, with a particular focus on major, complex, and important claims. Set up the office of the Claims Coordinator, with its immediate and long-term goals and objectives in the Company.
- He/she will be responsible for developing and implementing the company’s claims service delivery strategy.
Core Responsibilities
- Provide oversight for the internal adjustments of all major, complex, or important claims (in conjunction with, and for the particular account handling Unit concerned).
- Review in detail the reports of Adjusters, Engineers, etc. and make appropriate recommendations to management and the handling unit.
- Undertake a detailed review of claims adjustments and settlement offers received from insurers and adjusters vis a vis his (Claims Coordinator’s) internal adjustment to ascertain equity and fairness for the client.
- Monitor the progress of claims and follow through to settlement.
- Set up and administer a digitalized claim monitoring and tracking system to be used internally and externally.
- Ensure the customer receives excellent customer experience on every claim, in keeping with the company Vision.
- Red-flag any claim requiring red-flagging under the Company’s laid down Claims Red Flag Protocol, keeping the client fully and timely in the loop to manage their expectations.
- Review files of settled claims (that qualify for his/her review), to ascertain that the handling and processing conformed to agreed standards to the reasonable satisfaction of clients.
- Construct Case Studies of all major and complex claims processed and settled for clients as well as claims declined, giving full details in the case of declinature
Requirements
- A minimum of Bachelor's Degree in Social Science, Arts, Law or any related field.
- Minimum of 7 years cognate experience from a reputable Insurance broking firm.
- Associate membership of the CIIN Nigeria or CII London will be an added advantage
- Practical demonstration of ability to lead engagements and client relationship management is desirable.
- Good knowledge and experience in major classes of insurance and products.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/611371/claims-coordinator-at-a-leading-insurance-broker-d.html