Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful NIB Relationship Manager to help us fulfil our business objectives and build customer loyalty.
We are recruiting to fill the position below:
Job Title: Non-Interest Banking Relationship Manager
Job ID: 12874
Location: Nigeria
Division Business: Banking
Position Category: Business Banking
Employment Type: Full Time - Permanent
Main Purpose
- To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area.
- To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.
Key Responsibilities
- To engage Companies and other corporate organizations on a continuous basis for acquisition opportunities in Personal & Business banking.
- To execute robust relationship management techniques that would ensure optimum customer retention
- Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
- To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
- Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
- Assume accountability for delivery of Asset and Liability budgets
- Monitor adequacy of income from fees and commission
- Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document
Key Performance Measures
- Delivering on the branch(es) budget in terms of Revenue, Value and Volume figures
- Ability to grow the clientele base of the branch(es)
- Innovative Business Development input through constructive feedback from the market
- Create sales pool for NIB DSAs
Key Dimensions of the Job
Relationship management at the branch level; customer retention and acquisition through referrals.
Important Relationships:
- Internal Relationship - Branch Manager, NIB Zonal Head, DSAs, Branch Staff and Credit departments
- External Relationship - Both Personal and Business Banking Clients, Organizations management staff etc
Required Skills and Qualifications
Problem Solving, Planning and Decision Making:
- Numerate and analytical skills
- Sound Knowledge of local market
- Good communication skills
- Good leadership skill
- Must be a goal getter
Knowledge, Experience and Personal Competencies
Knowledge:
- Good banking relationship knowledge and skill
- Strong Numerical Skills
- Sound knowledge of economic trend and local markets in Nigeria
- Working knowledge of branch banking
- Sound knowledge of the banking industry and competitors
- Strong Negotiation Skills
Experience:
- Minimum of 2 years cognate working experience.
- Good Computer literacy
Personal Competencies:
- Strong interpersonal skills
- Ability to work under pressure
- Strong Analytical and numerical skills
Application Closing Date
13th July, 2015.
Method of Application
Interested and qualified candidates should:
Click here to apply online