Customer Service Representative at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Industry: Real Estate
Work mode: Fulltime onsite

Job Description

• Respond to inbound inquiries and leads generated through various channels, including phone calls, emails, and website inquiries.
• Build rapport with potential clients, understand their real estate needs and goals, and guide them through the initial stages of the buying or selling process.
• Schedule appointments and inspection of sites for clients with our agents and surveyor.
• Follow up with leads and inquiries to nurture relationships and convert potential clients into active clients.
• Maintain accurate and up-to-date records of client interactions.
• Collaborate with real estate agents and other team members to ensure a seamless and efficient experience for clients.
• Assist with administrative tasks, such as document management, data entry, and general office support.

Qualifications

• HND, B.Sc in any related discipline
• Proven experience in customer service or sales, preferably in the real estate industry.
• Excellent oral and written communication skills, with a professional and friendly demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in using office productivity tools (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of local real estate market trends and regulations is a plus.

Salary
N80,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] and copy: [email protected] using the Job Title and location as the subject of the mail.