Shift Supervisor at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Shift Supervisor

Location: Lekki, Lagos
Job Type: Full-time

Position Overview

• We are seeking a reliable and motivated individual to join our team as a Shift Supervisor.
• The Shift Supervisor will be responsible for overseeing the operations during their assigned shifts, ensuring exceptional customer service, maintaining quality standards, and leading the team to achieve performance goals.

Responsibilities

• Supervise Shift Operations: Direct and oversee all activities during assigned shifts, including opening or closing procedures, ensuring adherence to operational standards, and resolving any issues that may arise.
• Team Leadership: Lead and motivate team members to deliver excellent customer service, maintain cleanliness, and uphold food safety standards.
• Training and Development: Train new team members on restaurant procedures, safety protocols, and customer service standards. Provide ongoing coaching and feedback to support staff development.
• Customer Satisfaction: Ensure that all guests have a positive experience by addressing any concerns or complaints promptly and effectively. Monitor service quality and take corrective actions as needed.
• Inventory Management: Assist with inventory control, including monitoring stock levels, placing orders, and managing product rotation to minimize waste and ensure freshness.
• Cash Handling: Oversee cash register operations, including handling cash transactions, processing payments, and balancing cash drawers at the end of the shift.
• Safety and Compliance: Maintain a safe and clean work environment by enforcing safety guidelines, sanitation standards, and health regulations. Ensure compliance with all company policies and procedures.
• Problem Solving: Proactively identify operational challenges and implement solutions to improve efficiency, productivity, and customer satisfaction.
• Communication: Effectively communicate with team members, management, and other departments to relay information, coordinate activities, and ensure smooth operations.
• Opening/Closing Duties: Perform opening and closing duties as required, including preparing equipment and supplies, conducting pre-shift meetings, and securing the premises at the end of the shift.

Qualifications

• Previous experience in a supervisory role in the restaurant industry preferred.
• Strong leadership and communication skills.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food safety and sanitation regulations.
• Basic math skills and proficiency in cash handling.

Application Closing Date
Not Specified.