IT Operations Engineer at Fosad Consulting Limited

Fosad Consulting, LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.

We are recruiting to fill the position below:

Job Title: IT Operations Engineer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Good knowledge of Card and Payment industry.
• Visa and Mastercard settlement clearing application ownership and provide L1 support.
• Way4 SOD process monitoring and Client SLA Reporting
• Incident management as per our policies & Change control life cycle
• Keeping stakeholders updated through various channels.
• Follow organization policies and procedures.
• Handling Financial file processing related failures and ensure processing of incoming outgoing interchange within agreed SLA.
• Provide support to projects team for change monitoring.
• Handle automation tools like Control-M, CMS systems, ticketing tools
• Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
• Understanding of financial files and its business impact.
• Understands Service/Disaster recovery process and readiness of Production and DR systems in sync using replication tools.
• Documentation of L1 tasks.
• Report all production issues and highlight risks to management.
• Manage and handle the team in absence of the Team Leader in day-to-day activities and coordinate with the team.

Education

• Bachelor’s Degree (preferable in IT)

Experience / Skills:

• 4+ years of IT experience.
• Proficient in English.
• Strong Knowledge of Card and Payment industry.
• Proficient in the use of MS Office, and statistical and database applications.
• Strong critical and analytical thinking skills.
• UNIX/Windows/SQL/Oracle working knowledge.
• ITIL process familiarity
• Automation skills using any automation tools/scripts.
• Exceptional communication and coordination skills
• Strong multitasking and problem-solving abilities
• Effective time management

Behavioral Competencies:

• Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
• Self-motivation and ability to take responsibility.
• Able to demonstrate initiative and a proactive approach to daily tasks.
• Good communication skill sets.
• Capable of handling stressful situations.
• Team Player
• Handling of High-pressure environment
• Willingness to work on 12-hour shift/night shifts/weekends/public holidays (24/7 shifts).

Application Closing Date
25th April, 2024.