WhiteSpace Integrated Services Limited is a Human Capital Management company. We offer bespoke HR solutions ranging from recruitment, hiring, onboarding, training, outsourcing and general human capital consultation. As a Human Capital Management company, we aim to offer you a flexible and streamline HR services at a cost reflective of your budget. Our goal is to help you achieve tangible benefits in the areas of cost savings, quality staff as well as amplified service level performances.
We are recruiting to fill the position below:
Job Title: Ticketing Officer
Locations: Orile, Maza-Maza, Alafia - Lagos Owerri Imo
Employment Type: Full-time
Job Description
- Check and validate all passenger payments for tickets/luggage and issue ticket.
- Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
- Handle collection and processing of payment for all customers. (i.e. passengers or parcels/courier service clients).
- Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
- Ensure all customer cargo are properly tagged for safety and security purposes.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is communicated to customers within agreed and set timelines.
- Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
- Ensure that passengers board the right vehicle in accordance to their route
- Demonstrate innovation and creativity in the execution of all duties.
Requirements / Qualifications
- A minimum of OND / NCE
- 0 - 2 years experience in any customer service-related role.
- Experience in banking, transportation or logistics will be an added advantage
Application Closing Date
30th April, 2024.
https://www.hotnigerianjobs.com/hotjobs/612837/ticketing-officers-at-whitespace-services-limited.html