Entry-Level Customer Care Agents at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated-based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Entry-Level Customer Care Agent

Location: Surulere, Lagos
Employment Type: Full-time

Description 

• We are looking for skilled and enthusiastic entry-levelcustomer Care Agents to join our dedicated team. As an Intermediate Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.
• You'll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Respond to customer inquiries via [phone/email/chat] in a timely and professional manner.
• Identify and assess customer needs to provide appropriate solutions and assistance.
• Resolve customer issues and escalate complex problems to the appropriate department.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
• Stay informed about product updates, promotions, and company policies.

Requirements

• One year experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and customer-focused approach.
• Familiarity with MS Word, Excel, Power PowerPoint software/tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Applicant MUST reside around Surulere and its environs

Application Closing Date
30th April, 2024.