Service Writer at Redline Automobile Service

Redline is an auto repair company with branches in lagos and abuja, that offers complete vehicle repair and maintenance, the company has been in existence for over 10 years with specialty ranging from mechanical, electricals. A/c repairs, Body work etc

We are recruiting to fill the position below:

Job Title: Service Writer

Location: Lagos
Employment Type: Full-time

MUST RESIDE IN LEKKI

JobDescription

• Service Writer needs to perform well under pressure and understand the fluctuating needs for various replacement parts to excel in the role.
• They’re responsible for keeping the business well-stocked and keeping customers happy.
• The Service Writer will use independent judgment to physically inspect inbound and outbound vehicles in the workshop.
• The Service Writer will ensure excellent service to both external and internal customers (i.e. –workshop Manager, admin executive etc.) through the timely and accurate tracking of work order information, including work order status, work completed, part deliverystatus, parts used on work order, and billing information.
• The Service Writer will work closely with mechanics by ordering, tracking, following up on parts orders, and assuring accurate and understandable notes are input into the work orders. This individual will also receive, gather information, and communicate external customers’ needs for repairs, referring them first to the workshop manager.

Essential Duties and Responsibilities
Include the following, other duties may be assigned.
Operations:

• Opens work orders for mechanics.
• Places, tracks and follows up on orders for parts for mechanics.
• Ensures that in-house and outside labor and replacement costs are captured and entered so that proper invoicing can occur.
• Follows up with mechanics on labor completed for equipment.
• Assure all information is accurate on work orders.
• Actively manages the open work order report to ensure work orders are closed in a timely manner.
• Ensure proper record of vehicle when brought in for repairs and when taken away

Customer Service:

• Timely monitors work order procedures to ensure partsinventory status is accurate.
• Actively and aggressively looks for missing, broken, or damaged spares to help lower business costs.
• Utilizes various vendor sources to ensure best price on parts ordered.
• Communicates with customers in either written or verbal forms in a clear, professional, and efficient manner.
• Assures that customer field service needs are quickly, effectively and seamlessly handled.
• Processes customer orders and quotes as related repairs, and expertly resolves negotiations and issues.

Application Closing Date
6th May, 2024.