Eden Solution and Resources Limited, formed in 2002, has rapidly become one of Nigeria’s leading providers of staffing services. We endeavour to supply quality and innovative staffing services to all of our clients. Eden Solutions & Resources is managed by a team of competent professionals. Eden Solutions and Resources was conceived by the founders with the express purpose of helping Start-up’s, SME’s and established businesses to accomplish their growth objective and remain relevant in their industries for long. To achieve this vision, Eden Solutions and Resources has evolved from an organization offering only recruitment services to small businesses to a major regional player.
We are recruiting to fill the position below:
Job Title: Railway Ticketing Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- As a Railway Ticketing Officer, you will be responsible for facilitating ticketing operations and providing excellent customer service to passengers at railway stations.
- Your primary focus will be on issuing tickets, handling reservations, resolving inquiries, and ensuring a smooth ticketing process for travelers.
Responsibilities
Ticketing Operations:
- Issue railway tickets to passengers using computerized ticketing systems.
- Assist passengers in booking reservations, including seat preferences and travel arrangements.
- Provide information on train schedules, routes, fares, and availability of tickets.
- Process ticket cancellations, refunds, and changes as per railway policies.
Customer Service:
- Greet and assist passengers in a courteous and professional manner.
- Address passenger inquiries related to ticketing, train services, and travel information.
- Resolve customer complaints or issues regarding tickets, reservations, or service disruptions.
- Ensure passengers receive accurate and timely information on their travel plans.
Cash Handling and Accounting:
- Collect cash, credit card payments, or electronic payments for ticket purchases.
- Maintain accurate records of ticket sales, transactions, and accounting reports.
- Reconcile cash drawers and balance ticketing transactions at the end of each shift.
Compliance and Regulations:
- Adhere to railway regulations, policies, and procedures related to ticketing and passenger services.
- Ensure compliance with safety and security protocols at the ticketing counter.
- Stay updated with railway rules, tariffs, and promotional offers to provide accurate information to passengers.
Team Collaboration:
- Coordinate with other railway staff, including train operators and station managers, to ensure efficient ticketing operations.
- Assist in coordinating special arrangements for groups, VIPs, or passengers with specific needs.
Qualifications
- High school diploma (SSCE / GCE / NECO) or equivalent; additional education or certification in hospitality, tourism, or related field is a plus.
- Proven experience (1 - 3 years) in customer service or ticketing operations, preferably in the transportation industry.
- Familiarity with computerized ticketing systems and basic computer skills (e.g., data entry, email, internet navigation).
- Excellent communication skills and ability to interact effectively with diverse customers.
- Strong organizational skills and attention to detail in handling ticketing transactions and cash.
Additional Skills:
- Ability to work under pressure and handle peak periods with efficiency.
- Knowledge of railway operations, schedules, and ticketing policies.
- Multilingual skills may be beneficial for assisting international travelers.
- Customer-oriented approach with a focus on providing exceptional service.
Application Closing Date
26th April, 2024.
https://www.hotnigerianjobs.com/hotjobs/614079/railway-ticketing-officer-at-eden-solutions-and-re.html