IT Support Officer at Estrada International Staffing Solutions

Estrada International Staffing Solutions is a fast-paced and flourishing HR consulting firm dedicated to providing top-notch HR solutions to our clients. We pride ourselves on our commitment to excellence and our ability to adapt to the evolving needs of the industry.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Surulere, Lagos
Employment Type: Full-time (Hybrid)

Responsibilities

• Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and peripherals.
• Install, configure, and maintain software applications, ensuring uniformity across the organization.
• Monitor and maintain network infrastructure, troubleshoot connectivity issues, and optimize network performance.
• Develop and implement backup and recovery strategies to safeguard critical data and ensure business continuity.
• Serve as the first point of contact for IT-related issues, providing timely resolution and exceptional customer service.
• Generate reports on IT performance, compliance, and security metrics, ensuring transparency and accountability.
• Implement data protection measures, including encryption, access controls, and data loss prevention mechanisms.
• Facilitate the onboarding process for new employees, provisioning IT resources and providing necessary training.
• Assist in the procurement of IT hardware, software, and services, ensuring cost-effectiveness and alignment with organizational needs.
• Manage relationships with IT vendors and service providers, ensuring service level agreements are met and value is maximized.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in IT support roles, with a strong understanding of hardware, software, networking, and security principles.
• Certifications such as CompTIA A+, Network+, Security+, or equivalent are desirable.
• Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks and managing workload effectively.
• Commitment to continuous learning and staying updated on emerging technologies and best practices in the field of IT support.

Salary

• N150,000 monthly. (Gross)

Application Closing Date
28th April, 2024.