Client Service Representative at Training Beyond Slides

Training Beyond Slides is a Human Resources and Training Firm.We help professionals learn how to design and deliver engaging presentations and learning programs through our online courses and live workshops.

We are recruiting to fill the position below:

Job Title: Client Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• Manage client relationships and provide outstanding customer service experience/ support.
• Generate sales leads
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery.
• The Individual must be ready to play a critical role in executing, managing, and providing exceptional Client Service support to our valued clients.
• Provide timely responses to client inquiries and proffer solutions to client complaints.
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Collaborate with team members to achieve project objectives.

Skills / Requirements

• First Degree in Social Sciences, Science, Arts, etc.
• 1-5 years experience; computer literate with strong proficiency in Microsoft office suite.
• Exceptional customer service skills and relationship management
• Strong budget & negotiation skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in Microsoft Excel & PowerPoint.
• Attention to detail and ability to work efficiently under pressure.

Application Closing Date
4th May, 2024.