Customer Service Specialist at BrainShare Technologies

BrainShare Technologies is a topnotch IT Company that specializes in quality Network and IT Services. We have taken this challenge by providing services which include High Capacity Network Connectivity, Network Virtualization, Network Managed Solutions, Network Design, Network Installation, Network Management and Security Video, Voice and Data integrated Solutions and more (Powered by NINEXT).

We are recruiting to fill the position below:

Job Title: Customer Service Specialist

Location: Nigeria

Responsibilities

• Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
• Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc

Personal Qualities & Qualifications

• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.

Demand on the Job

• Minimum of 2 years of experience in customer services within the telecommunication industry.
• Excellent communication skills and ability to maintain a positive and professional attitude.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient mindset to handle customer complaints and provide effective solutions.
• Proficient in using customer service software, CRM systems, and relevant computer applications.
• Age Bracket: 22-30 years of age.

Remuneration & Benefits

• Attractive salary package.
• Official Car.
• Sales bonus, and other benefits.

Application Closing Date
8th May, 2024.